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Customer Support

Delivery information

 

Orders are sent by the courier service, NZ Post  from Monday to Thursday and should reach you in 1-3 days.  Larger items may be sent with Aramex Couriers, allow 3-4 days for delivery.
 

Returns & refunds

  

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with one of the following options, a full refund to the value of the product's purchase price, or an exchange.

All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, packaging still intact.  
Please post it back to us with purchase receipt. We will then organise a replacement item or a refund.
Email us at millymac@actrix.co.nz

Privacy Policy

  

MillyMac Supplies Ltd  is the sole owner of any information that you provide and we will never disclose this information to any third parties.


Stolen & Missing Parcels Policy

 

Missing parcel: We aim to work with you to find the parcel and also replace the product or refund it. 

Stolen Parcel: we will aim to replace the product if still in stock or order you a new pattern if it's a Block of the Month at your expense. Please let the poloce know of the theft.

We want to ensure your shopping experience with us is seamless from checkout to your doorstep. Because we arrange the delivery of your items, we take responsibility for getting them to you safely.

However, once a package is successfully and securely delivered to your property, the risk transfers to you. This policy outlines our procedures and your rights under the New Zealand Consumer Guarantees Act (CGA) if a parcel goes missing.

1. What to Do if Your Parcel is Missing-contact us quickly
If your tracking information shows that your package has been "Delivered" but you cannot find it, please take the following steps before contacting us:
  • Check all around your property, including hidden areas, porches, meter boxes, or behind side gates.
  • Check with your neighbors to see if it was accepted or dropped off at their address by mistake.
  • Verify that the delivery address you provided at checkout was 100% correct.
2. When We Will Replace or Refund Your Order
Under the CGA, we are responsible for ensuring our couriers use reasonable care and skill to deliver your items. We will fully investigate and provide a replacement or a full refund if:
  • The courier left it in an unsafe location: For example, leaving a large, obvious parcel sticking out of your letterbox or sitting on a public-facing doorstep on a busy street.
  • Signature-required delivery was ignored: If you paid for or selected a signature-required service, and the driver left the item without obtaining a signature.
  • Delivery instructions were ignored: If you provided specific safe-drop instructions (e.g., "leave behind the red pot plant") and the driver left it in an exposed area instead.
3. When We Cannot Cover a Stolen Parcel
We cannot accept liability for a stolen parcel, and we will not issue a refund, if:
  • You have an active Authority to Leave (ATL): If you have a standing ATL arrangement with the courier company to leave parcels on your property, or if you update the tracking to authorise a drop, you accept the risk. Once the driver leaves the parcel in accordance with your ATL, our legal obligation ends.
  • The delivery was safe and standard: If the courier exercised reasonable care (e.g., slipping a small, unidentifiable parcel completely inside a standard letterbox) and it was subsequently targeted by theft.
  • An incorrect address was provided: We are not responsible for parcels delivered to an incorrect or outdated address supplied during checkout.
4. How to Lodge a Claim
If you believe your parcel was left in an unsafe manner and has been stolen, please contact us within 7 days of the marked delivery date.
Please email us at millymac@actrix.co.nz with the following details:
  1. Your Order Number
  2. A brief description of your delivery setup (e.g., "No ATL active, public letterbox")
  3. A police report number (if you have already logged the theft as a crime online)
Once we receive your email, we will immediately launch a formal investigation with the courier company to request GPS tracking data and the driver's photographic proof of delivery. We aim to resolve all missing parcel investigations within 3–5 working days, however the courier company may take longer to follow up the claim in busy seasons like Christmas.